• Deductions Specialist

    Job Locations US-MN-Minnetonka
    Posted Date 1 month ago(11/15/2018 4:11 PM)
    Job ID
    # of Openings
  • Overview

    JOB TITLE: Deductions Specialist

    LOCATION: Minnetonka, MN 55343

    CLASSIFICATION: Full-time / Non-Exempt

    SALARY: Competitive salary based on experience


    SUMMARY: Responsible for deduction processing for all assigned lines including: review, validation and research. Additionally, this associate will be responsible for maintaining any vendor specific deduction management systems, as needed.


    Deduction Responsibilities

    • Review and validate claims with knowledge, experience, research and communication with internal and external parties
    • Process all valid claims according to vendor guidelines in all vendor specific systems
    • Enter the vendor defined information in the vendor system as necessary
    • Extract information from vendor systems to clear claims
    • Handle invalid claims in accordance with client guidelines. This includes research; creating and sending repay requests and follow up with internal and external parties
    • Setting up new items within the customers parameters according to the information that is supplied by the business Manager.
    • Uploading contracts to the Company Storage platform and recapping the information on the Company Promo Recap for the Business managers and Retail staff.
    • Escalate unresolved issues to the department supervisor
    • Maintain vendor criteria for handling invalid claims
    • Maintain good working relationships with vendors and co-workers
    • Other tasks as assigned

    Customer Service Responsibilities

    • Processing orders in the Gen Web ordering system insuring the pricing and ordering specifications are met
    • Assist manufacturers/customers with any ordering delivery issues or requests.
    • Assisting business mangers or team members on any requests.



    • Intermediate computer skills; in Microsoft Word, Microsoft Excel, Microsoft Outlook
    • Excellent written and verbal skills
    • Ability to multitask
    • Strong attention to detail
    • Ability to problem solve
    • Customer service experience
    • Ability to effectively communicate with upper management within our company as well as with vendors and client on any issue which may arise from order issues to deduction/repayment
    • Ownership mentality
    • Willingness, ability and flexibility to work independently and as a team
    • Discretion and good judgment
    • Accuracy and sensitivity to detail


    • Associate’s Degree preferred, however commensurate business experience will be considered as well as formal education


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