• eCommerce Project Manager

    Job Locations US-ID-Boise
    Posted Date 2 months ago(1/11/2019 5:50 PM)
    Job ID
    2019-1099
    # of Openings
    1
    Category
    eCommerce
  • Overview

    We’re seeking an eCommerce Project Manager to be responsible for planning, onboarding and managing online client accounts.  The ideal candidate is a creative, critical thinker with excellent communication, organizational, and execution skills.  They will communicate with clients and with sales channel partners to ensure uninterrupted product presentation and availability. 

    The eCommerce Project Manager will work across a variety of eCommerce disciplines and must be flexible and client focused at all times.  He/she must be able to consistently do the following in a quality and timely manner:

    Responsibilities

    Client Onboarding

    • Independently executes roadmap to optimize customer experience
    • Build working relationships for each customer.
    • Communicate product changes, new programs, quotations in a timely manner.
    • Manages issues and develops risk mitigation plans 
    • Develops, monitors and communicates clear and measurable program KPIs
    • Effectively manages external vendor relationships
    •  Partner with internal teams and our retail client stakeholders to plan, coordinate, document and monitor all aspects of our client implementation projects. 
    • Create, drive and maintain project plan for onboarding new clients including effective communication of information to the team and to clients
    • Manage and deliver high-quality, on-budget, and on-schedule end-to-end implementation projects to clients
    • Define and implement Order flows for online accounts including but not limited to Amazon, Target, Walmart and others.

    Client Management

    • Serve as day-to-day manager and escalation point for client issues for product, delivery and inventory
    • Deliver, based on Marketing Plan a variety of client specific sales campaigns, promotional offers, paid search, SEO and PPC campaigns
    • Provide backend data and information to support client reporting and billing
    • Own PIM content entry, updates and ongoing management
    • For healthyimpact.com and various client site assignments:
      • Own site taxonomy and competitor site analysis
      • Own e-tailer PDPs and PLPs, ensuring best in class content and ongoing updates
      • Own onsite consumer experience

    Infrastructure Management

    • Work closely with eCommerce Marketing to ensure content, images, and digital platforms meet the retailer requirements and appeal to the retailer specific consumer.
    • End-to-end responsibility of healthyimpact.com project, ensuring project milestones are delivered on schedule
      • Manage project priorities, scope, budgets, timelines and expectations
      • Deliver regular reporting on status, KPI’s, etc.

    Qualifications

    • 3 -5 years’ experience as a leader of an online channel
    • Demonstrated knowledge of Ecommerce best practices and processes.
    • Management experience with eCommerce marketplace sales including product feeds, content management and reporting
    • BA/BS
    • Demonstrated project management skills

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